At Bao Tho Nest USA, we are committed to delivering high-quality products and always place customer satisfaction as our top priority. If for any reason you are not fully satisfied with your purchase, please refer to the policy below:

Conditions for Return & Exchange:

• Applicable to both defective and non-defective products.
• Requests must be made within 7 days from the date of purchase and accompanied by the original receipt.
• Products must remain intact, unused, and include all original packaging, accessories, and instruction materials.
• The following items are not eligible for return or exchange: Opened products, perishable items, customized or made-to-order goods, clearance or final-sale items.

Return & Exchange Process:

• Before sending any products back, please contact our Customer Service team for return confirmation via Hotline: 626-900-6868
• Any return shipments without prior confirmation will not be processed.
• After inspection, if the item is eligible, customers may choose one of the following:

• • One-for-one product exchange
  • Refund to the original payment method (within 7 business days)
  • Exchange for another product (if available)

Fees & Storage:

• Customers are responsible for return shipping costs.
• Storage fees are waived by Bao Tho Nest USA.